Privacy & POPIA
How we collect, use, and protect your personal information in compliance with South African law.
Important notice
This page is a placeholder template. Replace with your organisation's complete privacy policy and POPIA-specific disclosures before going live.
Our commitment to privacy
Pure Survey is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.
Trust is at the heart of what we do. Employees share honest feedback because they trust their responses are protected. Organisations trust us with sensitive data. We take both responsibilities seriously.
Information we collect
From website visitors
When you visit our website, book a demo, or contact us, we may collect:
- Name and contact details (email, phone)
- Company name and role
- Organisation size and survey interests
- Communications you send us
From survey respondents
When employees complete surveys administered through Pure Survey:
- Survey responses (ratings and open-ended comments)
- Demographic information as defined by the client organisation
- Technical data (browser type, device, for quality purposes)
Note: Survey responses are processed on behalf of our client organisations, who are the data controllers. We act as the data processor.
How we use your information
- To respond to enquiries and provide requested services
- To administer surveys and deliver reports to client organisations
- To improve our services and develop new features
- To communicate with you where you have consented or where we have a legitimate interest
- To comply with legal obligations
Survey anonymity
We take survey anonymity seriously. Individual responses are never shared in a way that could identify respondents. We enforce minimum response thresholds before showing demographic breakdowns, and we aggregate data carefully to protect confidentiality.
Our client agreements include strict provisions about how survey data can be used, and we actively advise clients on best practices for maintaining trust.
Data security
We implement appropriate technical and organisational measures to protect personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
- Secure data centres with appropriate certifications
Your rights under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access — Request a copy of your personal information
- Correction — Request correction of inaccurate information
- Deletion — Request deletion of your personal information in certain circumstances
- Object — Object to processing of your personal information
- Withdraw consent — Where processing is based on consent
To exercise these rights, please contact us using the details below.
Data retention
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law. Survey data retention periods are defined in our agreements with client organisations.
Contact us
For privacy enquiries, to exercise your rights, or to raise concerns:
Information Officer: [Name]
Email: [privacy@survey.co.za]
Address: [Physical address]
You also have the right to lodge a complaint with the Information Regulator if you believe your rights have been infringed.
Updates to this policy
We may update this privacy policy from time to time. The current version will always be available on this page, with the date of last update noted below.
Last updated: [Date]
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